Frequently Asked Questions

Everything you need to know about shopping with Adobe Basics.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

Adobe Basics accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all of our retail products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality essentials.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, Adobe Basics only ships to addresses within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.